Taxpayer Advocacy Panel

NTA Releases 2014 Annual Report to Congress

National Taxpayer Advocate Nina Olson released her 2014 Annual Report to Congress on Jan. 14, 2015, which expresses concern over the IRS’s declining customer service levels and the negative impact this has on taxpayer rights. The report also recommends that Congress codify the Taxpayer Bill of Rights adopted by the IRS last year. For more information, visit the 2014 Annual Report to Congress.



TAP is a group of volunteers dedicated to helping the Internal Revenue Service (IRS) identify ways to improve customer service and satisfaction. TAP is a Federal Advisory committee established in 2002 under the authority of the U.S. Department of the Treasury.

The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues, and makes suggestions for improving IRS service and customer satisfaction.

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By the Numbers



TAP recommendations submitted to the IRS since 2002


Outreach events completed in 2012



Tax Administration: Service Matters
(Bloomberg BNA Daily Tax Report, Oct. 16, 2014) -- free subscription required

Scam Phone Calls Continue; IRS Identifies Five Easy Ways to Spot Suspicious Calls
(IRS Press Release, August 28, 2014)

Pennsylvania resident selected for IRS Taxpayer Advocacy Panel
(Westmoreland Times, April 11, 2014)

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