The Taxpayer Advocacy Panel (TAP), a Federal Advisory Committee consisting of citizen volunteers from across the nation, has released its 2011 Annual Report describing its activities and recommendations to improve IRS service and customer satisfaction. Read the 2011 Annual Report news release.
The report summarizes TAP’s accomplishments in 2011, including 41 new recommendations and 25 completed projects the panel provided to the IRS.
Key successes include the following IRS actions following suggestions by TAP:
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To ensure identity theft information is more readily available to taxpayers, the IRS has agreed to expand the identity theft web page on IRS.gov and provide victims of identity theft additional links to information and resources.
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To help taxpayers understand that their tax returns are subject to additional IRS review after they are submitted through IRS e-file, and that this additional review may delay refund delivery, the IRS agreed to expand the definition of “Return Accepted,” the message taxpayers receive when they submit their return.
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To educate tax professionals about the difference between a Practitioner Tax Identification Number (PTIN) and Personal Identification Number (PIN), the IRS is taking steps to provide additional clarity on the difference and requirements related to each.
2012 TAP Chair Eboni N. Moss also recognized the dedicated efforts of TAP’s volunteer panel members who work toward improving the taxpayer experience with the IRS. “It is my pleasure and privilege to present this report summarizing the work of the highly qualified, dedicated and professional individuals who serve on the TAP, working toward our common goal of improving IRS customer service and products for America’s taxpayers.” Moss commented. “We appreciate the opportunity to participate in the IRS decision-making process.”
Previous Annual Reports