2015 TAP News

National Taxpayer Advocate Nina Olson
Releases Objectives Report to Congress

National Taxpayer Advocate (NTA) Nina Olson’s FY 2016 Objectives Report to Congress, released July 15, 2015, identifies the priority issues TAS will address during the upcoming fiscal year. These include the IRS’s long-term strategic planning, tax-related identity theft and administration of the Patient Protection and Affordable Care Act (ACA). Volume II of the report outlines formal IRS comments on the 23 most serious problems impacting taxpayers as identified in the NTA’s 2014 Annual Report to Congress, as well as the NTA’s responses to those comments. Learn more on the Objectives Report to Congress page of the Tax Toolkit.

Ten Things to Know About TAP

Do you know what the Taxpayer Advocacy Panel (TAP) really does? TAP is a Federal Advisory Committee made up of volunteers representing all 50 states, the District of Columbia and Puerto Rico. Based on feedback from the public, TAP members are dedicated to helping taxpayers improve IRS customer service and responsiveness to taxpayer needs. Here are ten things you should know about TAP and its work. Its mission is to improve the IRS; the Taxpayer Advocacy Panel (TAP) acts as a voice between the IRS and the general public that:

  • Identifies taxpayer issues based on feedback submitted to TAP by the general public and raises these issues directly to the IRS.
  • Submits recommendations to the IRS to improve efficiency, adjust problematic systems or procedures, and improve taxpayer service.
  • Works in partnership with IRS employees to resolve problems, monitoring IRS progress in implementing and maintaining solutions.
  • Listens to taxpayers through public forums that are designed to gather information on IRS issues.
  • Strives to improve IRS responsiveness to taxpayer needs.
  • Is made up of VOLUNTEER members from all 50 states, Puerto Rico, District of Columbia, and includes an International representative. Volunteers are recruited during an open recruitment period.
  • Focuses on “national” initiatives or issues that cut across all geographic boundaries.
  • Has no authority to address individual issues, legislative issues, state issues, or any issues that do not directly improve IRS customer service or satisfaction.
  • Maintains a website accessible to the public. Visit www.improveirs.org for more information.
  • Accepts information via telephone or website. To leave an issue for TAP consideration, call 1-888- 912-1227, or input online at www.improveirs.org. 


2015 Taxpayer Advocacy Panel Members Selected

The Internal Revenue Service (IRS) recommended and the Department of Treasury approved the selection of 29 new members to serve on the nationwide Taxpayer Advocacy Panel (TAP). The TAP is a federal advisory committee charged with providing taxpayer suggestions to improve IRS customer service.

The new TAP members will join 46 returning members to round out the panel of 75 volunteers for 2015. The new members were selected from more than 400 interested individuals who applied during an open recruitment period last spring and the pool of alternate members who applied in prior years.

"Members of TAP volunteer their time to represent taxpayers and help the IRS understand their issues," said IRS Commissioner John Koskinen. "The TAP plays an important role in sound tax administration."

TAP listens to taxpayers, identifies issues and makes suggestions for improving IRS service and customer satisfaction. Oversight and program support for TAP are provided by the Taxpayer Advocate Service (TAS), an independent organization within the IRS that helps resolve taxpayer problems and makes administrative and legislative recommendations to mitigate systemic problems.

To learn more about the Taxpayer Advocacy Panel and to view a complete list of members, please visit the TAP Members page.

NTA Releases 2014 Annual Report to Congress

National Taxpayer Advocate Nina Olson released her 2014 Annual Report to Congress on Jan. 14, 2015, which expresses concern over the IRS’s declining customer service levels and the negative impact this has on taxpayer rights. The report also recommends that Congress codify the Taxpayer Bill of Rights adopted by the IRS last year. For more information, visit the 2014 Annual Report to Congress.




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