Taxpayer Advocacy Panel

National Taxpayer Advocate Erin Collins Delivers
Her First Report to Congress

National Taxpayer Advocate Erin M. Collins today released her first report to Congress, identifying taxpayer challenges arising from the COVID-19 pandemic, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, and the IRS’s implementation of the Taxpayer First Act (TFA) as priority issues the Taxpayer Advocate Service (TAS) plans to focus on in the coming year.  
 
“I am proud to advocate for taxpayers’ rights and to work toward improving the taxpayer experience to ensure a fair and just tax administration. The effects of COVID-19 will continue to be felt for the foreseeable future. We will continue to identify areas where taxpayers’ needs are not being met and will continue to advocate for alternative approaches to meet those needs," Erin M. Collins said. 
 
Please visit www.taxpayeradvocate.irs.gov/ObjectivesReport2021 for more information. 
 

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TAP is a group of volunteers dedicated to helping the Internal Revenue Service (IRS) identify ways to improve customer service and satisfaction. TAP is a Federal Advisory committee established in 2002 under the authority of the U.S. Department of the Treasury.

The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues, and makes suggestions for improving IRS service and customer satisfaction.

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By the Numbers

 

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TAP recommendations submitted to the IRS since 2002

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Outreach events completed in 2019

 

 

Taxpayer Roadmap 2019

Taxpayer Journey Roadmap

Advocate Releases EITC Special Report, Taxpayer Journey Roadmap

Former National Taxpayer Advocate Nina E. Olson today released a special report on the Earned Income Tax Credit (EITC), a call to action, with recommendations designed to increase the participation rate of eligible taxpayers and reduce overclaims by ineligible taxpayers. Also, for the first time ever, the Taxpayer Advocate Service (TAS) has mapped out the modern United States tax system.

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