Ten Things to Know about the Taxpayer Advocacy Panel

Its mission is to improve the IRS; the Taxpayer Advocacy Panel (TAP) acts as a voice between the IRS and the general public that:

  1. Identifies taxpayer issues based on feedback submitted to TAP by the general public and raises these issues directly to the IRS.
  2. Submits recommendations to the IRS to improve efficiency, adjust problematic systems or procedures, and improve taxpayer service.
  3. Works in partnership with IRS employees to resolve problems, monitoring IRS progress in implementing and maintaining solutions.
  4. Listens to taxpayers through public forums that are designed to gather information on IRS issues.
  5. Strives to improve IRS responsiveness to taxpayer needs.
  6. Is made up of VOLUNTEER members from all 50 states, Puerto Rico, District of Columbia, and includes an International representative. Volunteers are recruited during an open recruitment period.
  7. Focuses on “national” initiatives or issues that cut across all geographic boundaries.
  8. Has no authority to address individual issues, legislative issues, state issues, or any issues that do not directly improve IRS customer service or satisfaction.
  9. Maintains a website accessible to the public. Visit www.improveirs.org for more information.
  10. Accepts information via telephone or website. To leave an issue for TAP consideration, call 1-888-912-1227, or input online at www.improveirs.org

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