Toll-Free Phone Line Project Committee

The Toll-Free Phone Line Project Committee is dedicated to improving the service of the IRS's toll-free phone lines, including the Practitioner Priority Service phone line. The Toll-Free Committee partners with the IRS to provide input from the taxpayer’s perspective on improving services and the customer’s experience when calling the toll-free phone lines. The committee reviewed IRS processes and made recommendations for:

  • Ways in which IRS Telephone Assistors can facilitate getting taxpayers to use online services offered by the IRS
  • Ways to improve the toll-free phone line script for several IRS phone numbers

IRS Project Committee Manager/DFO: Susan Jimerson
IRS Project Committee Analyst: Rosalind Matherne

Committee Members

Last Name
First Name
City
State
Project Committee
 Brouillard  Richard  Waterloo  WI  Toll-Free Phone Line
 Edelen  Joseph  Vermillion  SD  Toll-Free Phone Line
 Flakes  Terrill  Atlanta  GA  Toll-Free Phone Line
 Gutowski  Jocelyn  Saint Robert  MO  Toll-Free Phone Line
 Kerr  Thomas  Amherst  NY  Toll-Free Phone Line
 Kleiber  Phillip  Roswell  GA  Toll-Free Phone Line
 Peterson  Bernard  Cazenovia  NY  Toll-Free Phone Line
 Pinkney  Cynthia  Tyler  TX  Toll-Free Phone Line
 Price  Andrea  Sylvania  OH  Toll-Free Phone Line
 Rice  Lacy  Radcliff  KY  Toll-Free Phone Line

 

2019 Meeting Minutes

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