Taxpayer Advocacy Panel

National Taxpayer Advocate Delivers Annual Report to
Congress: Focuses on Taxpayer First Act Implementation,
Taxpayer Service, and IRS Funding

Acting National Taxpayer Advocate Bridget Roberts today released her 2019 Annual Report to Congress.  Key challenges highlighted in the report include implementation of the Taxpayer First Act, inadequate taxpayer service, and limited funding of the agency.
 
Roberts also released the third edition of the National Taxpayer Advocate's "Purple Book," which presents 58 legislative recommendations designed to strengthen taxpayer rights and improve tax administration.
 
The report highlights that the Taxpayer First Act, enacted into law on July 1, 2019, has made the most comprehensive revisions to IRS procedures since the IRS Restructuring and Reform Act of 1998, including some 23 provisions previously recommended by the National Taxpayer Advocate.
 
Please visit www.TaxpayerAdvocate.irs.gov/2019AnnualReport for more information.

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TAP is a group of volunteers dedicated to helping the Internal Revenue Service (IRS) identify ways to improve customer service and satisfaction. TAP is a Federal Advisory committee established in 2002 under the authority of the U.S. Department of the Treasury.

The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues, and makes suggestions for improving IRS service and customer satisfaction.

Learn more about our work

By the Numbers

 

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8
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TAP recommendations submitted to the IRS since 2002

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Outreach events completed in 2018

 

 

Taxpayer Roadmap 2019

Taxpayer Journey Roadmap

Advocate Releases EITC Special Report, Taxpayer Journey Roadmap

Former National Taxpayer Advocate Nina E. Olson today released a special report on the Earned Income Tax Credit (EITC), a call to action, with recommendations designed to increase the participation rate of eligible taxpayers and reduce overclaims by ineligible taxpayers. Also, for the first time ever, the Taxpayer Advocate Service (TAS) has mapped out the modern United States tax system.

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