Taxpayer Advocacy Panel

NTA Blog: Lessons Learned from COVID-19: The Critical
Need to Improve IRS Digital Services

Individuals, businesses, schools, and federal and state agencies all continue to be impacted by the COVID-19 pandemic. And as the IRS resumes its business operations that were partially or completely shut down at the inception of the COVID-19 national emergency, it is still facing challenges of balancing the health and safety of its employees with accomplishing its core mission – all while continuing its tax enforcement efforts in a socially distanced environment.
 

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TAP is a group of volunteers dedicated to helping the Internal Revenue Service (IRS) identify ways to improve customer service and satisfaction. TAP is a Federal Advisory committee established in 2002 under the authority of the U.S. Department of the Treasury.

The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues, and makes suggestions for improving IRS service and customer satisfaction.

Learn more about our work

By the Numbers

 

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TAP recommendations submitted to the IRS since 2002

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Outreach events completed in 2019

 

 

Taxpayer Roadmap 2019

Taxpayer Journey Roadmap

Advocate Releases EITC Special Report, Taxpayer Journey Roadmap

Former National Taxpayer Advocate Nina E. Olson today released a special report on the Earned Income Tax Credit (EITC), a call to action, with recommendations designed to increase the participation rate of eligible taxpayers and reduce overclaims by ineligible taxpayers. Also, for the first time ever, the Taxpayer Advocate Service (TAS) has mapped out the modern United States tax system.

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