Taxpayer Advocacy Panel

NTA Blog: Phone Service in an Omnichannel
Environment Part 2

In her latest blog post on taxpayer telephone service, the National Taxpayer Advocate (NTA) writes, “Merely having a telephone assistor answer the phone is not a successful call outcome in the mind of a taxpayer.”

Read Recent TAP News


TAP is a group of volunteers dedicated to helping the Internal Revenue Service (IRS) identify ways to improve customer service and satisfaction. TAP is a Federal Advisory committee established in 2002 under the authority of the U.S. Department of the Treasury.

The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues, and makes suggestions for improving IRS service and customer satisfaction.

Learn more about our work

By the Numbers



TAP recommendations submitted to the IRS since 2002


Outreach events completed in 2016



Upcoming TAP Events

February 2018 meetings and events coming soon.

See more events