Taxpayer Advocacy Panel

NTA Blog: Phone Service in an Omnichannel
Environment Part 2

In her latest blog post on taxpayer telephone service, the National Taxpayer Advocate (NTA) writes, “Merely having a telephone assistor answer the phone is not a successful call outcome in the mind of a taxpayer.”

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TAP is a group of volunteers dedicated to helping the Internal Revenue Service (IRS) identify ways to improve customer service and satisfaction. TAP is a Federal Advisory committee established in 2002 under the authority of the U.S. Department of the Treasury.

The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues, and makes suggestions for improving IRS service and customer satisfaction.

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By the Numbers

 

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TAP recommendations submitted to the IRS since 2002

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Outreach events completed in 2016

 

 

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